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Collection and use of personal information
Personal information is data that can be used to identify or contact someone.
Below are some examples of the types of personal information that Hanrui may collect and how we use it:
What kind of personal information we collect
When you register a product, purchase a product, download a trial software or update, download an app, join a forum, sign up for a webinar or other event, contact us, or participate in an online survey, we collect a variety of information, including your name. , mailing address, phone number, email address, contact preferences, device identifier, IP address, location information, and credit card information.
When you purchase and send a Hanrui product to others or invite others to join a Hanrui service or forum, Hanrui may collect information about the person you provide, such as your name, mailing address, email address, and phone number. Hanrui will use this information to meet your requirements, provide related products or services, or achieve anti-fraud purposes.
How we use your personal information
The personal information we collect allows us to keep you informed of Hanrui's latest product releases, software updates and event announcements. If you do not wish to be included in our mailing list, you can opt out at any time by updating your preferences or by contacting Hanrui Customer Support.
We also use personal information to help us develop, operate, deliver and improve our products, services, content and advertising, as well as anti-fraud purposes.
We also use personal information to help us build, develop, operate, deliver and improve our products, services, content and advertising, as well as anti-fraud purposes. We may also use your personal information for account and network security purposes, including protecting our services in order to safeguard the interests of all users. When you conduct an online transaction with us, we will use your information for anti-fraud purposes. We use your data for anti-fraud purposes only if it is absolutely necessary and deemed to protect the legitimate rights of customers and services. For some online transactions, we also use publicly accessible resources to verify your information.
We also use personal information for internal purposes such as auditing, data analysis, and research to improve Hanrui's products, services, and communications with customers.
If you participate in a sweepstakes, contest or similar promotion, we will use the information you provide to manage such events.
Your personal information source collected from others
If someone else sends you a Hanrui product, or invites you to join a Hanrui service or forum, we will receive your personal information from them.
Collect and use non-personal information
We also collect data that is not directly related to any particular individual because of the data itself. We may collect, use, transfer and disclose non-personal information for any purpose. Below are some examples of non-personal information that we may collect and how we use it:
We collect information such as occupations, languages, zip codes, area codes, device unique identifiers, referrer URLs, locations, and time zones in which Hanrui products are used, so that we can better understand customer behavior and improve our products, services, and Advertising.
We collect and store details of your use of our services, including search queries. Such information may be used to improve the relevance of search results provided by our services. This information will not be associated with your IP address unless you need to ensure the quality of our services over the Internet in certain situations.
If we combine non-personal information with personal information, the combined information will be treated as personal information during the period in which the two types of information are combined.
Cookies and other technologies
If you'd like to disable cookies and you're using the Safari web browser, go to Safari's "Preferences" and "Privacy" panes to manage your preferences. On your Apple mobile device, go to Settings and Safari, scroll down to the "Security & Privacy" section, and click "Block Cookies" to manage your preferences. If you're using a different browser, contact your vendor to learn how to disable cookies. However, please note that if cookies are disabled, certain features in the Hanrui website will not be available.
Like most websites, we automatically collect certain information and store it in a log file. This information includes IP address, browser type and language, Internet Service Provider (ISP), referral and exit sites and applications, operating system, date/time stamp, and clickstream data.
We use this information to understand and analyze trends, manage our website, understand user behavior on our website, improve our products and services, and collect demographic information about our entire user base. Hanrui can use this information for our marketing and advertising services.
In some of our emails, we use a "click-through URL" that links to content on the Hanrui website. When a customer clicks on one of the click-through URLs, they will pass through a separate web server before reaching the target page on our website. Tracking these click-through data will help us determine our customers' interest in a topic and measure the effectiveness of our communication with our customers. If you don't like tracking in this way, don't click on the text or image link in the email.
Pixel tags allow us to send emails in a customer-readable format and tell us if the emails are opened. We may use this information to reduce the cost of sending emails to customers or not sending emails to customers.
Disclosure to third parties
Sometimes Hanrui will provide certain personal information to strategic partners who work with Hanrui to provide products and services or to help Hanrui market to customers. Hanrui will only share personal information with third parties for the purpose of providing or improving our products, services and advertising; it will not share personal information with third parties for the marketing purposes of third parties.
Hanrui shares personal information with companies that provide information processing, provide credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, evaluate your interest in our products and services, and conduct customer surveys or satisfaction surveys. . These companies are obligated to protect your information and may be located at any location where Hanrui is engaged in business activities.
It may be necessary for Hanrui to disclose your personal information in accordance with the laws, legal procedures, litigation and/or requirements of public agencies and government agencies within and outside your country of residence. If we believe that disclosure is necessary or appropriate for national security, law enforcement or other matters of public importance, we will also disclose information about you.
If we determine that disclosure is reasonable and necessary in order to enforce our terms and conditions or to protect our operations or users, we will also disclose information about you. In addition, if a reorganization, merger or sale occurs, we may transfer all personal information we collect to the relevant third party.
Protection of personal information
Hanrui takes the security of your personal information very seriously. Hanrui online stores, etc. Hanrui online services use encryption technologies such as Transport Layer Security (TLS) to protect your personal information during transmission. When Hanrui stores your personal data, we use computer systems with limited access rights that are deployed in facilities that are protected by physical security measures.
When you use certain Hanrui products, services or applications or post on Hanrui forums, chat rooms or social networking services, the personal information and content you share will be visible to other users and will be read, collected or used by them. You are responsible for personal information that you decide to share or submit in the above situations. For example, if you post your name and email address in the forum, the information is public. Be careful when using such features.
There are automatic decisions including data storage
Hanrui does not take any decision on the use of algorithms or data stores that have a serious impact on you.
Integrity and retention of personal information
Access to personal information
By contacting Hanrui Customer Support, you can help us ensure that your contact and preferences are accurate, complete and up-to-date. For other personal information we hold, we will give you the right to access this information (including copies) for any reason, including requests for us to correct inaccurate data, data that Hanrui does not need to retain in accordance with the law or for legitimate business purposes. Delete it. We have the right to refuse to deal with meaningless/irrational requests, to compromise the privacy requirements of others, extremely unrealistic requirements and the need to grant access to information in accordance with local laws. For the purposes of anti-fraud and security purposes described above, we believe that deleting or accessing data may harm our legal use of the data, and we may also reject such requests. Requests for access, correction or deletion of information can be sent to privacy@Hanrui.com.
We do not collect personal information from a person who knows that the other person is under the age of 13 (or a similar minimum age as prescribed by the relevant jurisdiction). If we find that we have collected personal information from children under the age of 13 (or similar minimum age as defined by the relevant jurisdiction), we will take steps to remove such information as soon as possible.
To provide location services on Hanrui products, Hanrui and our partners and licensees may collect, use and share accurate location data, including the real-time geographic location of your computer or device. This type of location data is collected in a way that does not identify you as a name and is used by Hanrui and our partners and licensees to provide and improve location products and services.
Third-party websites and services
Hanrui's websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or provide products or services from third parties. Information collected by third parties that may contain location data or contact details, etc., is governed by third party privacy practices. We ask you to understand the privacy practices of these third parties.
Hanrui complies with the Asia Pacific Economic Cooperation (APEC) Cross-Border Privacy Protection Rules System (CBPR). The APEC CBPR system provides a framework for different agencies to protect personal information transmitted between APEC economies. For more information on APEC (CBPR), please click here.
Company-wide commitment to your privacy
To ensure the security of your personal information, we inform all Hanrui employees of our company's privacy and security guidelines and will enforce strict privacy practices within the company.
If you receive a privacy question or a question about your personal information in a response to an access/download request, we will provide a dedicated team to identify the contact and resolve your concerns or requests. Your question may actually be more important, and we may need more information from you. All important contacts will receive a response. If you are not satisfied with the response you received, you can forward the complaint to the relevant regulatory authority in your jurisdiction. If you request it from us, we will endeavour to provide you with information about the relevant complaints path that may apply to your situation.
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